Chatbot Tab

Setting Chatbot Visibility

Click the Chatbot Enabled switch to turn the chatbot on.

You also need to add the Vine script to all web pages where you want your chatbot to appear. You can find the script in Settings->Web Site->Tracking pane.

Additionally, you can limit the pages where the chatbot will show up by using the Chatbot Visibility setting:

Select Show in all pages if you want the chatbot to appear in all pages (where the Vine script is present).
Select Show only in if you want the chatbot to appear only in specific pages. Click Pages to add these pages:

Select Hide only in if you want the chatbot to be hidden only in specific pages. Click Pages to add these pages.

Setting Chatbot Styles

Select the Avatar and Header images for the bot:

If you want to load custom image then scroll the list to the bottom and select More... . It is recommended to use 40x40 px PNG images.

Click in the header to choose and set its background color:

Click Custom CSS if you want to add custom CSS controlling the look of chatbot dialog elements:

Chatbot Languages

In this section, you can add more languages and choose the default language.

Setting Chatbot Language

Select the language of your chatbot from the Default Language list:

Please note that you should use the HTML lang attribute to set the chatbot language in an HTML page, if possible:

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Setting chatbot language

<html lang="ru">

If the lang attribute is not present in an HTML page then the default chatbot language is used.

Adding a Language

Click the plus to add a language to the chatbot. In the following dialog, you should enter the HTML "lang" attribute of the language you want to add:

Click OK and the RU tab will be added where you can edit the default English texts:

Chatbot Title

Question Input Text

Use Question Input Text to set a placeholder text shown where the user will type questions. Use it to encourage the user to type here.

Bot Greetings

Use the Bot Greeting and Bot Greeting for Identified fields to set the texts which the chatbot starts conversations with unknown and identified visitors, respectively. You can use the ${firstname} tag to be replaced with the name of the identified person.