Knowledge Base Article Fields

Knowledge Base Article Fields

Name

Name is a mandatory field.

Type

Specifies the type of the article:

The administrator can add additional values to the list of standard ones.

Phase

Specifies the phase of the article:

The administrator can add additional values to the list of standard ones.

Published

Specifies whether the article has been published or not (on the Customer Web). Only articles with Published set to Yes can be located using the Find Knowledge Base Articles dialog in the Send Email tool.

Last Evaluation

Specifies the date when the article was last evaluated.

Product

Specifies the product the article is about:

The administrator can add additional values to the list of standard ones.

Component/Version affected/Version fixed

Additional fields which can provide more details about the product component and its versions which the article is related to.

Description

Serves to describe the issue in detail.

Solution

Describe the found solution here.

Internal Notes

Add internal description which will not be available to your customers. For example, internal notes usually not published on the Customer Web.

Access Rights

For information about object access rights please see the Protecting Objects chapter.