Creating or Editing a Knowledge Base Article

Creating or Editing a Knowledge Base Article

Creating

You can create Knowledge Base Articles using the Knowledge Base available in the Services tab.

Also, you can create a Knowledge Base Article as you normally create other objects.

To create a new Knowledge Base Article, hover the mouse pointer over the plus sign  in left toolbar and select Knowledge Base Article or right-click any Knowledge Base Article and select New Knowledge Base Article from the shortcut menu. The Knowledge Base Article Edit Form will appear:

Editing

To edit an existing Knowledge Base Article, right-click it and select Edit from the shortcut menu.

If a Knowledge Base Article is open, you can double-click in its main pane to open its edit form.