Service Requests are used to store and handle support requests (cases) from company clients. Service Requests are used by special tools on the Services tab.
The Summary View of a service request includes a link to the Send Email Tool tool.
If you want to send an email to the Contact person, click the Send Email link. If you have an email application installed, then a new email dialog will appear with the Contact’s email address loaded and subject including the title of the request and its Case ID.
For general information about object summary views please refer to the Summary View Overview chapter.