You can create service requests when processing Tasks using the Task List available in the Services tab.
Also, you can create a service request as you normally create other objects.
To create a new service request, hover the mouse pointer over the plus sign in left toolbar and select Service Request or right-click any service request and select New Service Request from the shortcut menu. The service request Edit Form will appear:
This tab contains general information about a service request.
You can create an event registering the email sent by clicking the Add Event button:
On the Customer tab you can connect this service request to a customer company and contact person.
On the Details tab, you can enter more details about the problem as well as specify found solution.
To edit an existing service request, right-click it and select Edit from the shortcut menu.
If a service request is open, you can double-click in its main pane to open its edit form.